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Cookie declaration last updated on 20.04.2018
 
Free shipping and returns
Ron

Customer Service

Tha MONEY Chapter
 
All prices listed are accurate to the best of our ability. In the rare case an item is mislisted, Closet13 reserves the right to refuse to sell the item at the listed price. Please note that upon placing an order, a receipt is automatically mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be canceled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason as we see fit.  
Prices are subject to change without notice and do not include sales tax and shipping charges which will be added where applicable. Products ordered are subject to availability. There is a delay between order placement and the time when the order is accepted. Due to this, there may be inventory changes in the availability of the product, so you gotta have patience dear. If availability changes, we will notify you as soon as possible. 
 
 PRODUCTS 
 
We really have done our best to provide details, descriptions and prices of products on our site that are accurate. If we feel a product has been misrepresented, we reserve the right to refuse orders. All sizes and measurements are approximate and based on EU standards. Going by those standards, we make an effort to deliver the most accurate sizes we are able. We have made size charts available on the product pages throughout our website, so that it’s easy for you, our precious client, to find what fits ya better. 

 REPORT ABUSE 
 
If you learn of any unlawful material or activity on our website, or any material or activity that breaches these terms and conditions, please let us know, we make the world a better place by deciding to act, by choosing to do something for the greater good. 
 
 DELIVERY POLICY 
 
In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website. This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sale. 
 
Geographical limitations:  
               
Closet13 is able to deliver your order in Romania, but also internationally. 
- The transportation of the orders around the world, including Romania, will be supported by https://www.tnt.com/express/ro_ro/site/home.html   
 
Delivery problems:   
 
-If you experience any problems with a delivery, please contact us at hello@closet13.com.
-If our delivery service provider is unable to deliver your products, and such failure is your fault and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery.  
 
RETURNS OR EXCHANGES 
 
Some other cool features that CLOSET13 has to offer... Let’s see. Besides that cool section where you can find anything you can think of...Well, of course, our delivery policy, ‘cause if you ordered something and in the meantime you decide that the product doesn’t suit you, guess what? The return is out of charge no matter the country. Furthermore, for our clients in Romania we have another interesting benefit: the courier service will wait for you to try on the product and decide if you wanna return it or not. Simple, right?! You have to know tho…We are unable to accept returns/exchanges if: 
 -Item(s) were a final sale item 
 -Item(s) are in any way defective from the original and salable condition 
 -Item(s) have been worn or washed 
 -Item(s) have been altered  -Item(s) do not have the original tags on them 
It should be noted that we cannot refund shipping fees except in cases of shipping errors. 
 Payment Customers from Romania, have the possibility to pay the order when the order via TNT when the products are received, but for the international costumers we only accept transactions made via credit card on the site at this time.
 
Life is easy with Closet13! 
 
Benefits of Registering Newsletter
 - Benefits of Registering - 
 
Dream Box 
 
In your Dream Box, you can save items of interest in order to find them again easily, check if there is limited availability and proceed directly to purchase with a simple click. Thanks to the notification feature, you will receive an update via email if an item becomes the Last One Available.  You can enable and disable notifications for individual items directly from your Dream Box. 
 
My Orders 
 
In the My Orders Section, you can find an archive of the orders made from that account. By clicking on the Order Number, you will be able to see the details of the purchase and the delivery status.  From here, you can also access all of the details related to any eventual returns. 
 
 
Newsletter
 
Subscribe to our Newsletter and you can:  
 
 - be among the first to discover the latest news from closet13.com 
-  access promotions reserved exclusively for our customers  
-  receive our style tips …and much more!  
 
You can subscribe from the Home Page, by entering your email address.