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Frequently Asked Questions

How do I purchase an item? 
If you see a product you like, click the image to navigate to the product page and click on the ADD TO CART button. Once you add an item to your cart, navigate to checkout by clicking the cart icon in the upper right corner of your computer, tablet or mobile screen. 
 
When is my card charged?
Your card is charged at checkout. Once checkout is complete, you will receive an email with your order confirmation. 
 
Can I cancel an order?
Unfortunately, you cannot cancel an order once placed. If you would like to change the size you requested, please send an email to support@closet13.com. 
 
Can I pay with a check or cash?
Customers from Romania, have the possibility to pay the order when the products are received, but for the international costumers we only accept transactions made via credit card on the site at this time. 
 
What type of payments do you accept? 
You may pay for your precious items very easy through Mobil Pay (www.mobilpay.ro).
 
I haven’t gotten my item yet. What do I do? 
Well, If you received an email with the item estimated delivery date and you have not received an item within a week of that time, please send an email to support@closet13.com. We will answer ASAP. 
 
Can I change my profile name? 
Yes. Visit your account settings to change any personal information and preferences. If you are having trouble, email support@closet13.com. 
 
Can I change the email address associated with my account? 
Yes. You can edit your account through your account profile. If you have trouble, email support@closet13.comto change your email. 
 
How do I unsubscribe from Closet13 emails?
Select the “unsubscribe” link from the bottom of our emails. We’ll be sad, but we understand. 
 
How do I find my size?
Once you found that perfect item you were looking for just go to the size-chart below the product’s description. It will help you choose the right size. 
 
Can I change or cancel an order I just placed?
Of course you can darling, but please let us know as soon as that thought comes to your mind. We are very responsive with messages so just contact us through our e-mail address.
 
How long does shipping usually take to arrive?
We want to make sure you get your gorgeous Reprobable products ASAP so shipping for Romania takes a few days ,but for happy clients from the international lands it might take a little longer so please be patient. 
 
Can I write/post about Close13?
Feel free to post about our Closet13's garments on social media, but only good stuff, haha!
Babe, tag us in your pics to let us know how much you enjoy being our client!